Thank you for shopping with ymlowerunit.com! We are an authorized dealer of SEI products and strive to provide you with excellent customer service. If you encounter any issues with your order, we are here to assist you with the returns process. Please read our return policy carefully to understand your options.
Return Eligibility:
- Wrong Product or Shipment Error: If you have received the wrong product or SEI has shipped an incorrect unit, you may return it within 14 days from the date of delivery. We apologize for any inconvenience caused and will make sure to rectify the situation promptly.
- Condition of the Returned Product: To be eligible for a return, the product must be in new condition and must not have been used or altered in any way. It should be returned with all original packaging, tags, accessories, and documentation that were included in the original shipment.
Warranty Coverage:
If the product becomes faulty after you have started using it, please refer to our warranty page for information on how to file a warranty claim. The warranty covers manufacturing defects and malfunctions that occur within the specified warranty period. Please note that the warranty terms and conditions may vary depending on the specific SEI product. We encourage you to review the warranty page for detailed information regarding coverage and claim procedures.
Return Options:
- Refund: If you meet the eligibility criteria mentioned above, you may choose to receive a full refund for the returned product. The refund will be issued using the original payment method used for the purchase and will be processed promptly upon receipt and inspection of the returned item.
- Store Credit: Alternatively, you may opt for a store credit of the same value as the returned product. This credit can be used towards purchasing other products. Please note that store credits do not have an expiration date and can be used at any time.
- Exchange: In cases where you have received the wrong product or SEI has shipped an incorrect unit, you may choose to exchange it for the correct item. The exchange will be processed once we receive and inspect the returned product. If the desired item is not available, we will work with you to find a suitable alternative or provide a refund or store credit, as per your preference.
Please note that the customer is responsible for any return shipping costs unless the return is due to an error on our part. Please also know that some vendor charge restocking fee so make sure that you have ordered the correct item. We can also check with us before placing the order.
If you have any further questions or require assistance with the returns process, please do not hesitate to contact our customer support team. We are here to help and ensure your satisfaction with your purchase.